Lessons from High Performing Hospitals: Achieving Patient and Family-Centered Care

Source: Lessons from High Performing Hospitals

Lessons from High Performing Hospitals: Achieving Patient and Family-Centered Care

Patient-Centered Care In A Nutshell

• Providers partner with patients to anticipate and satisfy the full range of patient needs and preferences
• Hospitals support staff in achieving their professional aspirations and personal goals

A Consistent Finding: It’s All About Culture

• High performing sites credited their HCAHPS success not to specific practices, but to a well-established culture of patient-centered care
• High performing sites had implemented a comprehensive approach to patient engagement, family involvement and staff engagement
• Improvement Guide reflects this key finding, providing guidance for implementing practices within a broader framework of organizational culture change