Source: Lessons from High Performing Hospitals
Lessons from High Performing Hospitals: Achieving Patient and Family-Centered Care
Patient-Centered Care In A Nutshell
- Providers partner with patients to anticipate and satisfy the full range of patient needs and preferences
- Hospitals support staff in achieving their professional aspirations and personal goals
A Consistent Finding: It’s All About Culture
- High performing sites credited their HCAHPS success not to specific practices, but to a well-established culture of patient-centered care
- High performing sites had implemented a comprehensive approach to patient engagement, family involvement and staff engagement
- Improvement Guide reflects this key finding, providing guidance for implementing practices within a broader framework of organizational culture change