Shifting Services in Community-Based Organizations: Meeting the Needs of People with IDD

View presentation on HealthMatters Program YouTube Playlist
Date and time: Tuesday, August 11, 2020 1:00 pm CDT
Duration: 56 minutes
Handout: PowerPoint Presentation-Susan Silberman


  1. National Council on Aging (NCOA): The Impact of COVID-19 on Community-Based Organizations Serving Older Adults
  2. National Association of Direct Support Professionals (NADSP): Direct Support Workforce and COVID-19 National Survey 2020 Results
  3. American Association on Health and Disability (AAHD) COVID-19 & Disability Surveys

Overview: This presentation will highlight findings from recent National Council on Aging (NCOA) surveys of its community-based organizations (CBOs) partners and grantees. Amid the COVID-19 pandemic, CBOs are on the front lines providing services and programs to millions of older adults. How are CBOs working during COVID? What services and programs are continuing and which ones have been put aside? What are the most pressing needs of older adults during COVID?  Surveys from April and July 2020 will be discussed, sharing insights on the ability of CBOs to serve older adults at this critical time.

NCOA is a trusted national leader working to ensure that every person can age well. Since 1950, our mission has not changed: Improve the lives of millions of older adults, especially those who are struggling.

Learning Objectives:

  1. review the findings from National Council on Aging surveys of its community-based organization (CBO) partners and grantees;
  2. describe how CBOs are working during COVID-19 pandemic;
  3. delineate the services and programs that have taken priority and which ones have been put aside; and,
  4. discuss the most pressing needs of older adults with IDD during COVID-19 pandemic.

Presenter: Susan Silberman manages all NCOA research and evaluation to ensure the use of robust methods and adherence to methodological standards and quality. She is responsible for NCOA’s social impact methodology to improve the lives of 40 million older adults by 2030. Prior to joining NCOA, Susan spent six years as Vice President at Kauffman and Associates Inc, a small professional services firm with a focus on health and education policy for Native American and Indigenous people. Susan also worked at AARP conducting member and public opinion polling on issues and priorities for those age 50+. She contributed to the Divided We Fail campaign, Medicare Part D positioning, efforts to prevent the privatization of Social Security, and helped AARP brand research.  Susan is a political economist with a master’s degree in International Economic Development from American University and a doctoral degree in Political Science from Michigan State University, with a focus on research methods and health policy.


COVID-19 Webinar Series is presented by the HealthMatters Program, Department of Disability and Human Development, College of Applied Health Sciences, University of Illinois at Chicago with continued partnership with Project SEARCH, a leader in securing competitive employment for people with disabilities based at Cincinnati Children’s Hospital Medical Center and with Aspire an Illinois organization providing services to children and adults with developmental disabilities, their families and their communities.


  • There is no cost for these webinars.
  • CEUs are not offered for these webinars.
  • Webinars and materials will be recorded and archived on YouTube.
  • For disability accommodations email Jasmina Sisirak ( at least 10 days before the webinars.
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